Refund Policy

Last updated: August 26, 2026

Subscriptions

Veloura plans (Basic, Standard, and Premium) are billed in advance on a monthly or annual basis through Stripe. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date.

14-Day Money-Back Guarantee

If you are on your first paid subscription with us and request a refund within 14 days of your initial payment, we will refund that payment in full, no questions asked. Contact contact@VelouraService.online with your account email to request it.

Renewals and Cancellations

After the initial 14-day window, payments for a billing period already in progress are non-refundable, including for annual plans renewed mid-term. You can cancel your subscription at any time from your account settings; cancellation stops future renewals but does not refund the current period, and you retain access to the Service until the end of that period.

Billing Errors

If you believe you were charged in error, such as a duplicate charge or a charge after cancellation, contact us within 60 days of the charge and we will investigate and issue a corrective refund where warranted.

How Refunds Are Issued

Approved refunds are issued to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank or card issuer.

Contact Us

For any refund or billing question, email contact@VelouraService.online or write to Veloura Johana LLC, 5830 E 2nd St Ste 7000 #38368, Casper, WY 82609, USA.